FAQ

How do I create an account in the webshop?

To ensure security and proper order management, please follow these guidelines when creating your account:

Use a business email address linked to your company (e.g., firstname.lastname@company.com).
Personal email addresses (Gmail, Hotmail, Yahoo, etc.) are not accepted.
Avoid generic or shared addresses (e.g., purchase@, store@, info@). Each account must be personal and identifiable.
Make sure the registered person is responsible for purchasing or order management.
Keep your login credentials secure and do not share them.
After registration, you must verify your access through our Central Identity Management System (CIMS) via email, phone, or SMS.

For more information on data protection, please visit: Privacy Statement and Cookies Policy

How can I add additional users to my account?

To invite new users to your webshop account:

Go to “My Account” in the webshop menu.
Select “Manage Users”.
Click “Invite”.
Enter the required details (name, business email address).
Assign the appropriate role (e.g., Buyer, Administrator).
Confirm the invitation – the new user will receive an email with access instructions.
The new user must register in CIMS and verify their access.

What are the shipping costs?

We offer optimized shipping costs:

Order value ≥ €1,000: free shipping.
Order value < €1,000: shipping cost €15.

These conditions are applied automatically during checkout.

Can I schedule the shipment of my order?

Yes, our webshop now allows you to choose the delivery date for your goods.
During checkout:

Select your preferred shipping date.
Any additional requests (e.g., delivery instructions, time windows) can be entered in the “Comment” field.

Feature: Saved Carts
You can save your cart to complete it later using the function:
Saved carts | Save cart for later
Available on the cart page, this option helps you prepare orders in advance.

What should I do if an error occurs in the webshop?

If you experience issues during ordering, product display, or data transmission, our Customer Service team is here to help.

Contact us at:
Tel: +32 56 483 333
Mail: klbnl_webshop@be.klueber.com

Please have the following information ready:

Your customer number (if available)
A brief description of the error
A screenshot or the exact error message (if possible)

Tips for optimal webshop use

Regularly check your billing and delivery information.
Use the “Favorites” function to quickly access frequently ordered products.
Review the “Order History” section to track your purchases.
For security reasons, never share your login credentials with third parties.